Shipping & Delivery

Shipping cost information

"Standard shipping" is free of charge for you on orders over 200 GBP . For orders under this amount the shipping costs will be 10 GBP only . Your order will be delivered within approximately 4-6 business days.

Delivery to a preferred address

We do not only deliver to your billing address – you may also wish to have your order sent to another address instead, for example your work place. Please note: Only you or an authorized post room is entitled to receive and accept the delivery in this case.

Transport Damages

Before you accept your delivery, please make sure there are no external defects on the parcel. If so, please refuse the delivery. After accepting delivery, open your parcel immediately. In case you notice any fault or damage on a product, please take photos of the item and contact our customer service as soon as possible. In case one or more articles are missing, please contact our customer service immediately, as we must ask UPS to start an investigation on the shipment. Please keep the parcel in a safe place, because this must be picked up and examined by UPS for the investigation. If UPS is not able to pick up and investigate the parcel, the case cannot be processed.

Return

You may return your order within 30 days of purchase by using the return label enclosed with your parcel. Please stick the UPS return label on the package. As soon as your return is booked, we will notify you via e-mail and reimburse the amount of the order. Sending an item back to us is free of charge if you use our provided return label and bring the parcel to a UPS Access Point or Shop. In case you prefer a pick-up of the parcel, this is at your own expense. For a pickup request, please contact UPS directly.