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Shipping & Delivery

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CUSTOMER SERVICES
Shipping & Delivery

Shipping Cost

There are no shipping costs in Europe and the UK.

Delivery to a preferred address

We do not only deliver to your billing address – you may also wish to have your handbags sent to another address instead, for example your work place. Please note: Only you or an authorized post room is entitled to receive and accept the delivery in this case.

Transport Damages

Before you accept your delivery, please make sure there are no external defects on the parcel. If so, please refuse the delivery.
After accepting delivery, open your parcel immediately.
In case you notice any fault or damage on a product, please take photos of the item and contact our customer service as soon as possible.
In case one or more articles are missing, please contact our customer service immediately, as we must ask UPS to start an investigation on the shipment. Please keep the parcel in a safe place, because this must be picked up and examined by UPS for the investigation. If UPS is not able to pick up and investigate the parcel, the case cannot be processed.

Delivery Status

After dispatching your package, you will receive a confirmation e-mail containing a tracking link with which you can easily monitor the status of your delivery.

Return

You may return your order within 30 days of purchase by utilizing the return label enclosed with your order. Please fill out the return ticket and place it, together with the Fashionette ID Card, into the package you wish to return. Then, stick the UPS return label on the parceled package. Please note that we can only accept returns containing a Fashionette ID Card. As soon as we receive the returned package, we will notify you via e-mail and reimburse the amount of the order. Sending an item back to us is free of charge if you use the pre-paid UPS return label and bring the parcel to a UPS Access Point or Shop. In case you prefer a pick-up of the parcel, this is at your own expense. For a pickup request, please contact UPS directly.

The fashionette promise
Quick shipping in 2-3 working days!
30 days return period guaranteed!
Individual installment payment
Free shipping and returns!

Secure Payment and Delivery

Come and visit us in Düsseldorf

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