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CUSTOMER SERVICES
Shipping & Delivery

Shipping Cost

Delivery costs across Europe amount to 0 €.

Delivery to a preferred address

We do not only deliver to your billing address – you may also wish to have your handbags sent to another address instead, for example your work place. Please note: Only you or an authorized post room is entitled to receive and accept the delivery in this case.

Transport Damages

Should you notice any external defects on the package, please document these in detail on the delivery confirmation and reject the package.
Should you notice any defects on the product itself, please contact our Customer Service Line as soon as possible.

Delivery Status

After dispatching your package, you will receive a confirmation e-mail containing a tracking link with which you can easily monitor the status of your delivery.

Return

You may return your order within 30 days of purchase by utilizing the return label enclosed with your order. Please fill out the return ticket and place it, together with the Fashionette ID Card, into the package you wish to return. Then, stick the UPS return label on the parceled package. Please note that we can only accept returns containing a Fashionette ID Card. As soon as we receive the returned package, we will notify you via e-mail and reimburse the amount of the order. You can organize a return by yourselves either by bringing the parcel to a UPS access point / shop which is free of charge with our own label. In case you prefer a pickup with UPS, please consider that this service will be charged by UPS at your expense.